At Bytewoven, we’re committed to ensuring your shopping experience is seamless and satisfying. This policy outlines how we handle shipping, delivery, returns, and exchanges for orders placed on https://bytewoven.com.

1. Shipping Policy

Domestic Shipping (Ghana)

  • Delivery Coverage: We deliver across all major cities and towns in Ghana.

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.

  • Delivery Time: Standard delivery typically takes 3–7 business days, depending on your location.

  • Delivery Charges: Shipping fees are calculated at checkout based on destination and package weight.

  • Cash on Delivery: Available in select locations across Ghana.

International Shipping

  • Countries Served: We ship internationally to select countries. Shipping availability and costs will be displayed at checkout.

  • Delivery Time: International deliveries usually take 7–21 business days, depending on destination and customs clearance.

  • Customs & Duties: Customers are responsible for any customs duties, import taxes, or fees imposed by their country. Bytewoven is not liable for delays caused by customs processes.

2. Return & Exchange Policy

We want you to love your Bytewoven purchase. If you’re not fully satisfied, you may return or exchange eligible items under the following conditions:

Returns (Ghana)

  • Return Period: Products can be returned within 7 days of receiving your order.

  • Condition: Items must be unused, unwashed, and in original packaging with all tags intact.

  • Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on used drinkware, clearance items, or customized pieces.

Returns (International)

  • International customers may return eligible items within 14 days of delivery.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchanges

  • Exchanges are available for a different design or replacement of damaged goods, subject to stock availability.

Refunds

  • Refunds are processed within 5–10 business days after receiving and inspecting your returned item.

  • Refunds will be issued to the original payment method. Shipping fees are non-refundable.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at support@bytewoven.com with photos of the item. We will arrange a replacement or refund at no additional cost.

4. Contact Us

For any shipping or return inquiries, please reach out:
 📧 Email: support@bytewoven.com